Home > Accessibility, Legal and Privacy Information and Terms of Business

Accessibility, Legal and Privacy Information and Terms of Business


Kinectrics Accessible Customer Service Plan -- To view the plan in pdf format, please select the document. Copies of the Accessible Customer Service Plan are available in alternate, accessible formats, upon request. To request an alternate format, please Contact Us or visit our Accessible Customer Service Plan​ webpage. 



All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site. Kinectrics Inc.* is providing you with access to this site on the terms (these “Terms”) set out below. These Terms govern the use of this site. By using this site: (a) if you are using this site on your own behalf, you acknowledge that you have read and understand these Terms and that you agree to be bound by these Terms; and (b) if you are using this site on behalf of your employer, you acknowledge, on behalf of your employer, that you have read and understand these Terms and that you, acting on behalf of your employer, agree to be bound by these Terms. You represent and warrant to Kinectrics that you have the authority to bind your employer to these Terms. If you are using this site on behalf of your employer, all further references to you or your in these Terms are deemed to refer to your employer who is bound by these Terms.


The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under Canadian and other copyright laws, and is the property of Kinectrics. All rights reserved.

Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Kinectrics or purchasing services. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Kinectrics or to purchase Kinectrics services.

Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


All trademarks, service marks and trade names of Kinectrics used herein (including but not limited to the Kinectrics name and logo) are trademarks or registered trademarks of Kinectrics.


Kinectrics’ products and processes are covered by one or more patents and are subject to other trade secret and proprietary rights. Kinectrics reserves all such rights.


Any software, including any files, images generated by the software, code, and data accompanying the software (collectively, “Software”), used or accessible through this site may be used by you solely for accessing and using this site for purposes expressly stated on the site. Kinectrics or suppliers retains full and complete title to and all intellectual property rights in the Software.


This site and the materials and products in this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Kinectrics disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Kinectrics does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Kinectrics does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.


Kinectrics shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Kinectrics has been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages.


These terms and conditions are applicable to you upon your accessing the site and/or completing the registration process. These terms and conditions, or any of them, may be terminated by Kinectrics without notice at any time for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination. Use of the site after any such changes constitutes acceptance of the new terms. Please do not use or download materials from this site if you do not agree to abide to these or future terms. Kinectrics may remove, modify or otherwise change any content, including that of third parties, on or from this site. Kinectrics may impose limits on certain services or restrict access to parts or the entire site without notice or liability. Kinectrics may terminate your use of the site at any time in its sole discretion.

Kinectrics reserves the right, at our sole discretion, to change these terms without further notice. Use of the site after any such changes constitutes acceptance of the new terms.


Kinectrics may deliver notice to you by means of electronic mail, a general notice on the site, or by written communication delivered by Canada Post mail to your address on record in Kinectrics’ account information.


Your use of this site shall be governed in all respects by the laws of the province of Ontario, Canada, without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods.


Harassment in any manner or form on the site, including via e-mail and chat or by obscene or abusive language is strictly forbidden. Impersonation of others, including a Kinectrics or other licensed employee, host, or representative as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offence, violate the rights of any party or which may otherwise give rise to liability or violate any law.

If you create a link to this site or display/reproduce material from this site, you may not: (a) state or imply that Kinectrics authorises, endorses or sponsors any of the goods, services or other information in the other site or to you; (b) misrepresent the relationship, if any, between you or the other site and Kinectrics; or (c) use any Kinectrics trademarks, service marks, trade names, copyright or other proprietary or intellectual property rights of Kinectrics. without Kinectrics’ prior written consent.


Kinectrics does not and cannot review all communications and materials posted to or created by users accessing the site and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user generated content on the site, Kinectrics is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Kinectrics reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Kinectrics at its sole discretion.


You agree to indemnify, defend, and hold harmless Kinectrics, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


In an attempt to provide increased value to our visitors, Kinectrics may choose various third-party web sites to link to from its own site. However, even if the third party is affiliated with Kinectrics, Kinectrics has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Kinectrics. Kinectrics has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such web sites. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Kinectrics seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).


Kinectrics respects the privacy of every individual who visits our websites. This Privacy Statement describes the Personal Information Kinectrics collects and how we use that information. For any concerns or questions about how we use your personal data or about how to exercise your rights under privacy legislation, contact the Kinectrics Data Protection Officer at [email protected] or call 416-207-6000 ext. 6465.

Personal Information

Personal Information is “any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

What information does Kinectrics collect and how?

Kinectrics collects individual contact information (e.g., your name, address, e-mail address, or telephone number). Kinectrics does not collect any personal information about you through our websites unless you have provided it to us voluntarily. If you do not want your personal data collected, please do not submit it to us.

We also automatically collect technical information (e.g., type of Internet browser you are using, the type of computer operating system, and your domain name of the website from which you linked to our site.) in order to assist with technical troubleshooting, statistical analysis, and to improve the quality of the online experience.

How will we use your information?

Kinectrics collects information to the sole purpose of contacting you in order to service your request or provide you with company information about our business. When you do provide us with personal information, we may store and process that information to better understand your needs and how we can improve our products and services. We or our approved support vendors on our behalf may use that information to contact you; and/or we may provide other third parties with aggregate - but not individual - information about visitors to or users of our sites. We do not now and do not intend to sell, rent or market personal data about you to third parties.

How do we store your information?

We will store your data in Kinectrics computer systems located within Canada and will retain your data for as long as it remains accurate for contacting you.

Will your information be shared or transferred?

Kinectrics will not sell, share or transfer your information to anyone outside of Kinectrics and our approved support vendors. Any support vendors that we share your data with are obliged to keep your details securely and in compliance with Kinectrics privacy standards.

What are your data protection rights?

At any point while we are in possession of, or processing your personal information, you have the following rights:

  • Right of access – you have the right to request a copy of the information that we hold about you.
  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
  • Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
  • Right of portability – you have the right to have the data we hold about you transferred to another organization.
  • Right to object – you have the right to object to certain types of processing such as direct marketing. Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
You can exercise these rights, including the right to optout, by contacting the Kinectrics Data Protection Officer at [email protected] or call 416-207-6000 ext. 6465.

Information Placed Automatically on Your Computer — Cookies

When you view one of our websites, we may store information on your computer. This information will be in the form of a “Cookie” or similar file and can help better match your interests and preferences. With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies or receive a warning before a Cookie is stored. Please refer to your Browser instructions or help screen to learn more about these functions.

How to contract an appropriate authority

Should you wish to report a complaint or if you feel that Kinectrics has not addressed your concern in a satisfactory manner, you may contact the Privacy Commissioner of Canada, or the GDPR Supervisory Authority for your local country.

Canada Privacy Commissioner


Office of the Privacy Commissioner of Canada


30, Victoria Street, Gatineau, Quebec, K1A 1H3


[email protected]


(+1) 800-282-1376


This section contains the general Terms of Business which apply to work conducted by Kinectrics Inc. and the Kinectrics Group. These terms may be reviewed by accessing the documents available for download below. If necessary, please check with your Kinectrics contact to confirm the appliable document.

*Kinectrics Inc includes all affiliated companies.