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We work diligently to ensure our website and services are as accessible, usable and intuitive as possible. Our accessibility policies reflect our commitment to serving all users, including people with disabilities.

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Accessibility for Ontarians with Disabilities Act (AODA)

Our accessibility policy is written in accordance with Accessibility Standards for Customer Service, Ontario Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act, 2005.

This regulation applies accessibility standards for customer service to companies like ours, which provide goods and services to the public or other third parties.

At a glance, our accessibility plan includes:

  • Training with assistive devices
  • Communicating considerately with people with disabilities
  • Welcoming service animals whenever possible
  • Admission to our premises for support persons
  • Promptly notifying customers of temporary disruptions
  • Training staff to provide goods and services to people with disabilities
  • Providing customers with a readily available feedback process

Our Accessible Customer Service Plan

Read the Plan Download PDF Opens in new tab

Let's Work Together

Whether it’s about our world-renowned team, our laboratories, or our lifecycle management solutions, we’re happy to answer any questions you might have.